WE SHIP WORLDWIDE!
Your order will be packed and SHIPPED EXPRESS the same day*
(All orders placed before 2pm WST 4pm EST excluding public holidays, weekends and sale items)
AUSTRALIA WIDE SHIPPING
FREE EXPRESS SHIPPING for all Domestic and International orders $150 and above
Australia wide orders under $150 will incur a $10 shipping fee (all orders sent EXPRESS SHIPPING)
Please note Australia Post do not deliver on Saturday or Sunday
Please note your item can not be shipped on a Saturday, Sunday or Public Holiday
FREE EXPRESS SHIPPING for all International orders $150 and above
All orders $150 or less incur a $30 shipping fee. Express International Shipping with DHL. Please allow approx. 3-5 business days to receive your package from receiving your tracking information. DHL cannot deliver to a PO Box or hotel.
Any costs associated with taxes charged from the country you have requested your order sent to will be your responsibility. Turquoise Lane is not responsible for any cost associated with any additional charges from your postal service/government etc.
If the shipment is refused and your package is returned to Turquoise Lane (for any reasons including and not limited to customs, taxes, unable to deliver) you will be issued a refund minus the full cost of shipping.
We are legally required to declare the full cost and value paid on ALL international shipments and must include an invoice for customs.
All international orders require a phone number and email for delivery and cannot be delivered to a PO Box or Hotel.
Shipping cost on all returns are non refundable
Turquoise Lane is not responsible for any cost associated with any additional charges from your postal service/government etc.
RETURNS & EXCHANGES
Any return packages are to be returned to Turquoise Lane via an insured or tracked mail service, as we do not accept responsibility for packages that we do not ship ourselves. Refer to full returns and exchanges terms.