Returns & Exchanges
RETURNS & EXCHANGE POLICY
- If you wish to return your item, please return and ensure return is received to Turquoise Lane within 14 days of the purchase date. If your order was placed online this may mean your parcel needs to be returned via express post.
- For Online purchases please fill out the Returns Form on the back of your invoice and return to:
353 Scarborough Beach Road
Innaloo, Western Australia
- Once we receive your return, your item will be examined. Please allow 7 business days for your original form of payment account to be refunded. (Credit card, Afterpay, PayPal)
- Items must be returned, unworn, unwashed, with tags on items. Turquoise Lane is happy to offer you a refund or exchange on all full priced items.
- Please note if your order was placed ONLINE a shipping cost of $10 will be deducted from your return amount for any order with FREE SHIPPING. (cost to send your order originally)
- Swimwear, intimates and earrings are not refundable and unable to be returned due to hygienic reasons in line with the Australian Consumer Law and if there is no breach of consumer guarantee.
- Reduced or SALE items cannot be exchanged or returned for change of mind or wrong size selection. All items purchased on SALE are FINAL SALE. This includes when a discount code is used.
- The cost of the return shipping is at the customer’s expense and is non – refundable.
Still have questions? Please email us at firstname.lastname@example.org